We adhere to strict European cashmere production standards that are consistent with our heritage. From the technical design of our garments and fiber selection through dyeing, yarn-spinning, garment production and quality control you can rest assured that you are acquiring a product that is designed and hand-crafted to last. The journey symbol within our logo reflects the lengthy passage our product makes from the cold and inhospitable plains of Inner Mongolia where the fiber is hand-combed from the finest downy fleece of the cashmere goat through a very long journey of refinement to ultimately become a Kinross-quality garment.
We offer three shipping options, all of which are completely free.
- Free UPS/USPS Ground Shipping to anywhere in the US
- Free pickup in our Ketchum, Idaho store
- Free local delivery in the Ketchum, Idaho area
Silver Creek Return Policy
The entire staff here at Silver Creek Outfitters is dedicated to making your experience with us a positive one. Besides our “written return policy,” understand we are here to help you with any concerns you may have with merchandise purchased through our store. We will gladly exchange, credit, or refund within 30 days on unworn,(new) regular priced merchandise. A sales receipt is required for a cash refund. Store credits are valid for one year from the date of issue. *Freight is non-refundable. There are no returns on sale merchandise.
If you have purchased an item over the phone/internet, or are not able to return an item personally to the store- please contact us prior to shipping at 208-457-4602 or email@example.com to obtain a Return Authorization. This way we can easily track the transaction and serve you better through the exchange/refund process.
Include a copy of your receipt or invoice in the return package. Your name, address, phone number, and email address, and whether you would like an exchange for another item or items, or would prefer a refund.
Please note any defects if applicable
Ship or mail your insured package to the following: Silver Creek Outfitters Returns Mailing Address P.O. Box 418 Ketchum, ID 83340
Shipping Address 500 North Main St Ketchum, ID 83340 Fax: 208.726.9056